Privacy Policy

1. Introduction

Welcome to SKUIRREL WORKS LLP ("we", "us", or "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when you visit our website and interact with our home services platform.

This policy is designed to comply with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023, of India.

2. Information We Collect & Sources

We collect information directly from you when you use our platform, primarily through our WhatsApp-based booking system. This includes:

• Identifiers: Name, phone number, and service address.
• Communication Data: Content of your WhatsApp messages, enquiries, and feedback.
• Device Information: Technical data such as IP address, browser type, and operating system (collected automatically via our hosting infrastructure).

WhatsApp Consent: By initiating a chat with us via WhatsApp, you explicitly consent to the collection of your phone number and the use of WhatsApp for service updates, booking confirmations, and promotional communications.

3. Purpose of Processing

We use your data for common business purposes, including but not limited to:

• Facilitating home service bookings (cleaning, cooking, maintenance, etc.).
• Professional Sharing: Sharing your name, address, and phone number with our verified service professionals to enable service delivery.
• Customer support and responding to enquiries.
• Internal record-keeping and service improvement.
• Marketing and promotional updates (which you can opt-out of at any time).

4. Third-Party Services & Tracking

While our website does not currently use active third-party tracking scripts (such as Google Analytics or Facebook Pixel), we may use generic hosting and infrastructure services that capture standard technical logs. We reserve the right to integrate third-party analytics in the future to improve user experience, and this policy will be updated accordingly.

5. Data Retention

As a growing startup, we retain your information for as long as necessary to fulfill the purposes outlined in this policy, provide you with consistent service experiences (such as recurring bookings), and comply with legal, accounting, or reporting requirements.

6. Data Deletion & Rights

You have the right to request access to your data or ask for its deletion. To exercise these rights, please email us at contact@skuirrelworks.com. We will process your request in accordance with applicable Indian laws.

7. Grievance Officer

In accordance with the Information Technology Act 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below: